Creating the Categorization Hierarchy

You can click on the +Category button at the bottom of the categorization tree to add another category - .

Figure 1 - To add a Category

Click +Sub-category and +Attribute to add to add a Sub-category and an Attribute respectively.

Build up your categorization tree based on how your model needs to look, with Categories and Sub-categories describing the touch points in the business and Attributes describing the emotions or measures of those touch points.

Editing a Category Name

To edit the names of the categories, sub-categories or attributes:

1. Click on the Edit icon in the blue bar - .



Figure 2 - Click the Edit icon in the blue bar

The text field opens - .



Figure 3 - The text field opens

2. Edit the name as required, then press Return or click out of the field to close it.